Customer Service Department Changes Name to Health Benefits Department
PEHP customer service representatives are now called Health Benefits Advisors. This change in title better reflects the duties of our customer service staff who receive nearly 300,000 calls a year. Health Benefits Advisors not only answer questions about PEHP plans, but they also help members navigate the healthcare system and make recommendations to help them maximize their benefits. Call us at 801-366-7555 or 800-753-7490. We’re available Monday through Friday from 8:00 a.m. to 5:30 p.m.
For fastest service and to avoid our peak call times, contact PEHP in the morning before 11:00 a.m., the afternoon between 3:00 and 5:00 p.m., or on a Thursday or Friday. Mondays and Tuesdays experience the highest volume of calls.